We started this business with one word in mind: SAFETY. Our attention to details and quality control offers you a risk-free One year warranty. Our customer satisfaction is the ultimate goal for our company, therefore you can be sure, that we will do WHATEVER you need to be 100% satisfied with our company. We are also aware of the risky side of e-commerce.
That’s why with our 3 logistic centers from USA, Spain and Shanghai, we have removed the customs and taxes you would need to pay. Our shipping partners also help us offering a ZERO risk in shipping with Wallor. However, if anything happens and you’re unhappy, you can always let us know. With a 24/7 working support, Wallor waits for your queries through Chat, e-mail, Phone, Messenger.
This warranty covers faults in materials and workmanship and doesn't apply if damage is caused by unreasonable use or neglect, normal wear and tear, or if you change your mind.
The Wallor warranty sits alongside applicable consumer protection law.
Please email our support team with your order details and a description of the fault or damage. Including photographs of any fault helps a lot in speeding up claims.