Our cables are working with up to 87W voltage. That means they are compatible with both mobile and laptop devices. To protect your device against short circuits, we introduced a self protection system inside the cable which can make the cable not function after a period of time.
Cable is plugged in the adapter and receives power. USB-C port is sucked vertically on the magnetic part or the magnetic part is sucked on round-shaped metal. In this case, a small short circuit can appear in the USB-C PIN which is already powered. There are two possible scenarios:
Scenario 1: the power protection IC of USB PD will cut off the power and automatically turn it off. In this situation, you can not charge your computer, but you need to plug out the charger/adapter and release the power first, then plug in the cable again. This will release the energy and make the cable work again
Scenario 2:If the charger/ adapter has no power protection IC, then the IC in the cable will automatically take protection. You need to plug out the cable from the charger/adapter, and release the power, then plug in the cable again, it works.
Here is also a demo of resetting the cable functionality:
The cable power is up to 87 watts, voltage 20.2V, currents 4.3A. Plugging in/out the cable frequently (hot plug) is risky because the instant high currents will burn out the IC inside the cable or inside the charger/adapter, even resulting in computer self protection. Please avoid that.
If your computer has been charged 100% we recommend disconnecting the cable and reconnecting it back when your battery is under 20%.