Returns and Exchanges

Returns

We’re pretty stringent with our quality control, but occasionally something might slip through the cracks. If your product is faulty, or we sent you an incorrect order by mistake, send it back to us within 60 days of delivery for a full refund (including shipping*).

If you change your mind (it happens to the best of us), or wish to return an unwanted gift, we will still refund your purchase if returned within 60 days, but the return shipping isn’t covered and refunds will be sent to the original purchaser’s method of payment. All items must be returned in original condition and in the original Wallor packaging.

Remember, all our products come with a 1 year warranty, so if something goes awry down the track, be sure to let our support team know via contact@wallor.co.

*If you are eligible, we’ll email a prepaid returns slip to you.

Exchanges

If you change your mind or want to swap a gift for something else, exchange requests can be submitted to contact@wallor.co within 60 days of purchase.

Please return your item in original condition, and in the original Wallor packaging. We recommend using regular post – take a photo of your returning package with the postage receipt visible so we can ship your preferred product without delay.

If you made an error when purchasing online, and it’s still within 48 hours of placing your order, contact our support team right away and we should be able to adjust your order before it leaves our hands. We like to reduce unnecessary shipping (and save you unnecessary costs) where possible.

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